My GM Experience Continues

The NEW GM
The NEW GM

After my skirmish with an uncooperative local GM dealer and the subsequent fix supplied by GM through my original dealer, Buff Whelan Chevrolet in Sterling heights, MI, I appear to have forgotten how good these guys are. Because today the service manager called me at home to make sure the brakes were performing like they should and that I was okay, and he let me know that he would be on vacation till next Tuesday and if I had any problems he gave me a second contact at the dealer if I needed assistance before he got back. I am feeling bad now that I got silly and went to the closest GM dealer thinking they were all the same. Boy, what was I thinking! I am an ardent fan of MY dealer Buff Whelan Chevrolet!!

The New GM Is Still About Old Style Service

The NEW GM
The NEW GM

Well the HHR is back home and the TSB was installed by Buff Whelan Chevrolet. Now I know I did make a call to customer support about being poorly treated at Rinke Chevrolet. And that GM Customer Support did call in a timely fashion with a resolution. But … I got the same excellent courteous service I have received since the day I walked in to purchase the HHR. Now I am sure there was some predetermination on their part to handle this situation nicely but I would like to believe that it would have gotten done if I had gone there in the first place. They even knew that I did not have the crash pad recall installed and did that while it was in. I guess my mistake was thinking all dealers were like that. Not So!!! So I learned my lesson and won’t do that again!

The HHR is back to being it’s old smooth self. No shaking, no pulsing, no whining! OH Wait! The whining was me! See, that stopped too. And, yes, being the peckerwood that I am, I did crawl under the car to see what they were up to. And all is well. Shields are in place. So all I can say at this point is “Stick with what works!” All dealers are not alike! Whether it was the Old GM or the New GM some dealers are way better at their jobs and it shows!

For now, all is well in Bob’s Garage! That could change, but for now all is well!

The New GM is Still Cranky As Ever

The NEW GM
The NEW GM

Well, in reference to my call to GM Customer Support, I did get a response back and it is a fix order. It is at Buff Whelan, the dealer that I purchased the vehicle from initially. Not Rinke Chevrolet, where I took it to get checked out. A couple of interesting twists in the conversation with the assigned rep one of the comments that was made was that this was ” a one time deal”. Making it sound like a special favor that they were doing for me. This is a TSB not a “we’ll take a look at it”. The other was that I didn’t have a service history with Chevrolet, like routine maintenance, for them to see how I have kept the vehicle. He said that if I would do that ever once in a while that they would check for these issues while it was in. Really!!??
My history has been that if I go in for an oil change they don’t leaf through the TSB’s to see if any apply to that vehicle and a road test on an oil change?? What!!?? Most dealers are hard pressed to keep up their TSB files let alone find them. In my opinion.
But, with all that said, the people at Buff Whelan are as cordial as usual and I really should have taken it back there on the first go round. Well off we go and we will see if I just get a quick brake job or a full TSB complete with shields installed. Stay Tuned!!

New GM Old GM Can’t Tell Them Apart

The NEW GM
The NEW GM

Well, not yet at least from my perspective!

Took my 06 HHR in to Rinke Chevrolet, one of the larger dealers in the Detroit area, for service and a solution to a brake problem yesterday. And I am grossly disappointed but not really surprised at all. The problem with a severe shake arose at 25000 mile mark and was getting pretty bad. After a bit of research it turned out it was a dead match, including a named brake pad wear issue for a TSB (Technical Service Bulletin). Having the TSB in my hand when I went to the dealer pretty much had no net affect. Other than a suspicious glare from the service manager. I was told they would inspect it and give me a call. Well. I got that call and the response was that what they determined was that all I needed was a brake job and they would be glad to do it for me at my cost. Bad answer!!

Basically not challenging the overall brake condition except for the fact that the vehicle has been super up to this event. But with the unusual combination of the named rotor shake and the uneven pad wear issue I think I should get some assistance here. This TSB didn’t magically appear because of a mysterious condition and prevalent enough to warrant issuing a TSB. And the TSB does call for the removal of a spacer and the install of a shield in its place along with servicing the rotors. I declined the offer, paid my $44 fee and left.

An immediate follow up call to GM’s customer service line netted a long polite quiz as to my concern and the circumstances of the service visit. No problem. One unusual moment was when I mentioned that I had the TSB for this problem in hand I was questioned as to how I got it! Wow! Look, irrelevant but with almost 50 years in the Detroit area didn’t leave me without relatives and acquaintances in all facets of the auto industry! Including GM and GM engineering. And, Oh! Wait! the INTERNET! Almost forgot that! The result of the call did surprisingly include a call to the dealer while I was on the line, and generated a case number along with an assurance of a response from GM in 24 hours. Not a solution but at least a quick response.

The clock is ticking! Film at 11! Stay tuned.

HHR brake issues

It looks like my HHR has acquired the dreaded “brake shake” after some hard braking on an extended trip. It is pretty wicked at times. But after browsing through the ChevyHHR.net forum it appears to be a pretty common problem. I am near the end of my warranty period, but only have 28,000 miles on it, so I need to get it in to the dealer. I understand there is a fix bulletin # 08-05-23-003 on it.We are going to find out how helpful the “new” GM dealers are.

While I am there I will see if they will install the deflector screen for the lower grille opening. Bulletin # 08-06-02-001.

I really do like the car and would like the sedan delivery but for now this will do. I am going to see how good the “new” GM really is to it’s customers!

HHR Update

It looks like the boneheads managed to do around $1300 in damage to my HHR. Between the glass, the wiper mech and the damage to the door itself it all adds up. The interior trim around the rear glass got broken too so that is part of the bundle and with having to repaint the rear door after the body work it is a good bundle of cash.

And it looks like I won’t get it back till some time on Monday. So until then we will be sharing the PT and working out transportation schedules until then.

And I am still pretty whizzed off, so the ner-do-well locals had better beware! I am looking for blood! Death by chain saw is always a possability!